Version 1.0 · Effective date: December 2026
This Privacy Policy is issued by THERE4UAPP (Pty) Ltd (Registration No. 2026/475724/07), whose physical address is 90 Upper Kenridge Avenue, Kenridge Heights, Durbanville, Cape Town, 7550, South Africa ("There4U", "we", "us" or "our"). There4U is a mobile emergency-alert application that delivers one-tap WhatsApp alerts containing a member's name and GPS location to their chosen emergency contacts. We are committed to protecting your personal information and your right to privacy.
Medical details are never sent in alerts. They are stored and shown only on the member's in-app Emergency Display screen, for anyone physically assisting the member.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. It applies to all users of the There4U mobile application and the there4u.app website.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) for South African users and the General Data Protection Regulation (GDPR) for users in the European Union and European Economic Area. Where we expand into additional markets, we comply with applicable local data protection legislation, including the UAE's PDPL, Kenya's DPA 2019, and India's DPDP Act.
Our guiding principle: We collect the minimum data necessary for the app to function. Your personal information exists to help you get help, nothing more.
When you register and use There4U, we collect the following categories of personal information:
| Data Category | Examples | Purpose |
|---|---|---|
| Account credentials | Email address, social login tokens (Google, Apple) | Account creation, authentication, and account recovery |
| Member profile | Full name, date of birth, city | Including your name in alert messages, and showing your name, age and city on your Emergency Display screen |
| Medical information | Medical aid provider, member number, medical conditions | Showing on your in-app Emergency Display screen, for anyone physically assisting you. Medical details are never included in WhatsApp alerts |
| Emergency contacts | Contact name, mobile phone number | Delivering the WhatsApp alert, and an automatic welcome message when you add them, to the people you have chosen |
| Payment information | Subscription plan selection, transaction identifiers | Managing your subscription. We do not store card numbers; payments are processed by the Apple App Store or Google Play, and subscriptions are managed through RevenueCat |
If you are a Main Member and you add a second Member (for example, a parent, child, or partner), you provide their profile and emergency contact information on their behalf. By doing so, you confirm that you have obtained the necessary consent from that person, or that you have legal authority to provide their information (for example, as a parent or legal guardian).
The added Member does not create an account. Their device is authenticated using a device-bound token stored securely in the platform's native keychain (iOS Keychain or Android Keystore). We do not collect passwords or additional credentials from added Members.
We do not collect call logs, SMS content, browsing history, contacts beyond those you explicitly add as emergency contacts, photos, or any content from your WhatsApp conversations. We do not engage in continuous location tracking or background surveillance of any kind.
We use your personal information for the following purposes:
We will never sell your personal information, use it for advertising or profiling, or share it with third parties for their marketing purposes.
We process your personal information under the following legal bases:
Your personal information is shared only in the following limited circumstances:
We do not sell, rent, or trade your personal information to any third party.
We take the security of your personal information seriously and implement appropriate technical and organisational measures, including:
While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We encourage you to protect your device with a screen lock and keep your operating system up to date.
We retain your personal information only for as long as necessary to provide the service and fulfil the purposes described in this policy. Specifically:
Depending on your location, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you. |
| Correction | Request that we correct any inaccurate or incomplete information. Main Members can update their own and their added Member's details directly in the app. |
| Erasure | Request that we delete your personal information. The Main Member can delete the entire account and all associated data, including any added Member's data. |
| Restriction | Request that we restrict processing of your personal information in certain circumstances. |
| Data portability | Request your data in a structured, commonly used, machine-readable format (applicable under GDPR). |
| Objection | Object to the processing of your personal information where we rely on legitimate interest as our legal basis. |
| Withdraw consent | Withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal. |
To exercise any of these rights, please contact us at privacy@there4u.app. We will respond within 30 days (or the timeframe required by applicable law).
There4U operates across multiple markets. Your personal information may be transferred to, stored, and processed in countries other than your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, data processing agreements with all third-party service providers, and compliance with the cross-border transfer requirements of POPIA, GDPR, and other applicable legislation. For example, WhatsApp (Meta Platforms) may process the data needed to deliver alerts and contact messages outside South Africa.
There4U may be used by Members under the age of 18 where a parent or legal guardian acts as the Main Member and provides the child's information through the delegated registration (Shared Setup) flow. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected information from a child without appropriate consent, please contact us at privacy@there4u.app and we will promptly delete the information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting a prominent notice in the app or by email. The version number and effective date at the top of this policy indicate which revision is current.
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us:
If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority. In South Africa, this is the Information Regulator (inforegulator.org.za). In the EU, you may contact your national supervisory authority.
Version 1.0 · Effective date: December 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and THERE4UAPP (Pty) Ltd (Registration No. 2026/475724/07), whose physical address is 90 Upper Kenridge Avenue, Kenridge Heights, Durbanville, Cape Town, 7550, South Africa ("There4U", "we", "us" or "our") governing your access to and use of the There4U mobile application and related services (collectively, the "Service"). You accept these Terms by ticking the acceptance box when you create your account. If you do not agree to these Terms, do not create an account or use the Service.
There4U is a personal-safety mobile application that enables users to send one-tap emergency alerts via WhatsApp to their designated emergency contacts. Each alert includes the Member's name and GPS location. Medical details are never included in alerts; they are stored and shown only on the Member's in-app Emergency Display screen, for anyone physically assisting the Member. The Service operates on a delegated registration model in which a primary account holder (the "Main Member") manages setup, subscription, and configuration for themselves and, optionally, one additional person (a "Member").
Important: There4U is not an emergency service. It does not contact police, fire, ambulance, or any official emergency response agency. In the event of an emergency, always contact your local emergency services directly (e.g., 10111 in South Africa, 112 in the EU, 911 in the US).
You must be at least 18 years old to create a Main Member account. Persons under 18 may use the Service as an added Member only where a parent or legal guardian serves as the Main Member and has provided their information through the Shared Setup process. By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
As a Main Member, you are responsible for:
A person added to the account via Shared Setup is authenticated through a device-bound token; they do not create a separate account. The Main Member is responsible for the added Member's profile information and emergency contacts. If the Main Member's subscription lapses or the account is deleted, the added Member's access is terminated.
Emergency contacts are individuals you designate to receive WhatsApp alert messages. They are not users of the app and are not required to install or register anything. When you add a person as an emergency contact, they automatically receive a welcome WhatsApp message from There4U telling them they have been added. They can opt out of further messages using WhatsApp's built-in options on that message. By adding a person as an emergency contact, you confirm that you are entitled to add them and to share their name and mobile number with There4U, and that they may receive emergency alert messages from There4U containing your name and location.
Access to the Service requires an active subscription. We offer two headline plans: Monthly and Annual. Plan details, including pricing, included alert quotas, member limits, and emergency contact limits, are displayed at the point of purchase and may vary by market.
Subscriptions are billed through the Apple App Store or Google Play Store. All billing, renewals, and cancellations are governed by the terms of the relevant app store. We do not store your credit card or payment details directly.
Each subscription plan includes a defined number of alerts per billing period. If you exceed your included quota, you may purchase additional alert top-up bundles. An additional tiered fee may apply if you wish to add a Member beyond your plan's included allowance. Top-ups and add-on fees are non-refundable once purchased. Importantly, help is never blocked: top-ups are offered after an alert is sent, not before.
You may cancel your subscription at any time through your device's app store settings. Billing is cancelled in the app store, not in the There4U app. Deleting your profile in the app deletes your account and data but does not cancel your subscription, so you must also cancel in the app store to stop billing. Upon cancellation, you retain access to the Service until the end of your current billing period. Refund eligibility is subject to the refund policies of the Apple App Store or Google Play Store.
Every new member receives a free trial of one (1) test alert message. During the free trial you do not enter medical details; these can be added once you become a paid member. After the free trial, an active subscription is required to continue using the Service (see 5.1).
You agree to use the Service only for its intended purpose: personal safety and emergency alerting. You must not:
The Service relies on WhatsApp for delivering emergency alerts. Alert delivery is subject to WhatsApp's availability, your device's internet connectivity, and the recipient's ability to receive WhatsApp messages. We do not guarantee that alerts will be delivered successfully in all circumstances, including situations where there is no internet connectivity, WhatsApp is unavailable, or the recipient's device is off or unreachable.
GPS location data included in alerts is provided on a best-effort basis. Accuracy may be reduced in indoor environments, dense urban areas, or areas with limited satellite visibility. The alert message may include both a current best-effort fix and a last-known high-accuracy fix where available.
The There4U name, logo, power-icon brand mark, visual design, content, and underlying software are the intellectual property of There4U and are protected by applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, we do not warrant that:
To the maximum extent permitted by applicable law, There4U and its directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:
Our total aggregate liability for all claims arising from or relating to the Service shall not exceed the amount you have paid us in subscription fees in the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited under applicable law, including liability for death or personal injury caused by negligence.
You agree to indemnify, defend, and hold harmless There4U and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your breach of these Terms, or your violation of any third party's rights.
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms. You may terminate your account at any time by cancelling your subscription and requesting account deletion through the app or by contacting us at support@there4u.app. Upon termination, all data associated with your account, including any added Member's data, will be deleted in accordance with our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of South Africa. If you are located in the European Union, nothing in this clause affects your rights as a consumer under mandatory EU consumer protection laws.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting a notice in the app or by email at least 30 days before the changes take effect. We will ask you to accept the updated Terms in the app.
If you have any questions about these Terms, please contact us:
Version 1.0 · Effective date: December 2026
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website operators useful information about how visitors interact with their site.
This Cookie Policy is issued by THERE4UAPP (Pty) Ltd (Registration No. 2026/475724/07), whose physical address is 90 Upper Kenridge Avenue, Kenridge Heights, Durbanville, Cape Town, 7550, South Africa ("There4U", "we", "us" or "our") and explains how we use cookies and similar technologies on the there4u.app website (the "Website"). It does not cover the There4U mobile application, which does not use cookies but may use device-level storage for authentication and functionality as described in our Privacy Policy.
The cookies we are aware of on our Website are analytics cookies from Microsoft Clarity, described below.
We use Microsoft Clarity on our homepage to understand how visitors use the page. Clarity stores cookies and similar data on your device, including from Microsoft domains such as clarity.ms and bing.com. It may record how you interact with the page (such as clicks, scrolling and page views) so that we can replay visits and improve the Website. We do not use Clarity to collect your name or contact details, but the data it collects may be treated as personal information.
| Provider | Purpose | Duration |
|---|---|---|
| Microsoft Clarity (clarity.ms, bing.com) | Measures how visitors use our homepage | Set by Microsoft. See the Microsoft Privacy Statement |
We do not use advertising or targeting cookies. We do not serve ads on our Website, and we do not allow third-party advertisers to place cookies on your device through our Website. We do not track you across other websites or build profiles for advertising purposes.
Our approach: We use the minimum number of cookies necessary. We do not serve ads, and we do not use cookies for advertising, targeting, or behavioural profiling.
Some cookies on our Website are set by third-party services that we use, such as Microsoft Clarity. These third parties have their own privacy and cookie policies, which we encourage you to review.
Our Website does not currently show a cookie banner or a "Cookie Settings" link. You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Here are links to cookie management instructions for common browsers:
In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags or clear GIFs) and local storage. Web beacons are tiny image files embedded in web pages or emails that help us count visitors, track email opens, and measure the effectiveness of our communications. Local storage (such as HTML5 local storage) functions similarly to cookies but can store larger amounts of data. These technologies are subject to the same rules and preferences described in this policy.
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated version number and effective date.
If you have any questions about our use of cookies or this Cookie Policy, please contact us: